How to disable AI (Rovo / Atlassian Intelligence) at org level

Question

Hi everyone,

We’re currently trying to manage Atlassian Intelligence (AI) at the organization level, but running into some confusion.

As organization admins, we don’t see any Atlassian Intelligence / AI-related settings in admin.atlassian.com. At the same time, AI features seem to be active in Jira, and we don’t appear to have a way to centrally disable them.

For compliance reasons (ISO 27001 / SOC 2), we need to ensure that AI features can be fully disabled across the organization.

How have others handled this?

* Are there specific prerequisites or plan requirements to control Atlassian Intelligence?
* Is there a known way to disable it at the org level?
* Or did you need to involve Atlassian support to enforce this?

Would really appreciate hearing how others approached this from a governance/compliance perspective.

Thanks!

Nikola Perisic · Accepted Answer

Hello @Ali Azzam

Rovo is now part of the Atlassian Intelligence. When you go to Atlassian Administration, you should be seeing Rovo option as well. Atlassian support is not needed to disable Rovo. There is also an option to block Rovo on your Atlassian applications when you go to Rovo access.

Marc -Devoteam- · Accepted Answer

Hi @Ali Azzam

see this article; Why-Can-t-You-Disable-Rovo-And-What-to-do-Instead

And as mentioned by @Nikola Perisic you can block Rovo Access