Legacy automation and Automation Rule

Question

Hi,

* Legacy automation

Comment addedInicial State TransitionFinal State (workflow "Solicitation V7")status="Insufficient Infformation" ->Information Sent"Service Desk Initial Diagnoses"status="Question to Customer" ->Customer response"In Progress"status = "Pending Customer response" ->Customer Unblocked"Resolved"

* Automation Rule

project in ("CAV_AT", "GAM_AT", "ZUR_AT", "FDE_AT", "NOS_AT", "TOT_AT", "ASV_AT", "ASN_AT", "GEN_AT") and status in ("Insufficient Information","Pending Customer Response","Question to Customer")

Disabled legacy, Enabled AUtomation.

* Problem

The issues were forwarded, even though no comments were added.

Why?

Best Regards,

Isabel Fonseca

Trudy P Claspill · Accepted Answer

Hello @Isabel Fonseca

Your JSU Automation is triggered by the Issue Commented event. It is possible for the Event to be fired without a comment being entered.

One way that could be done is in a Workflow in the Post Functions of a Transition. There is a Post Function to Fire Event, and you can choose what event to fire.

Did the execution of this automation follow another status change on the affected issue? If so, look at the workflow for that issue type and examine the transition that happened before this rule executed. Check if the Post Functions are firing the Issue Commented event.

Nacho Moreno Ortega · Accepted Answer

Hi @Isabel Fonseca ,

My name is Nacho and I am part of Decadis.

The 'Issue Commented' event is triggered when a comment is posted on any issue. You can set a condition to ensure that the issue that must transition is the same one on which the comment is posted, if this is the desired behaviour.

Since I noticed that you are using an "Automation Rule" from our app, "Jira Workflow Toolbox," I recommend creating a request in our Support Portal  so that we can assist you properly in case more information is needed.

Best regards,

Nacho