Empty Bitbucket workspace list (after account migration?)

Marko Miettinen_qqtaml

Hi,

I had an old Bitbucket-only account. I was able to see my workspace some time (about couple of months) back. But now I cannot see any workspaces at all, my repositories and pipelines are missing.

I did get an email about needing to reactivate my workspace but the list is empty an thus I cannot reactivate. Due date is not past for that (May 15, 2026).

Can it be that my old Bitbucket identity was not merged into my current Atlassian account? If so, could someone from Atlassian help restore or merge the old identity into my current account?

Thanks!

-Marko

 

 

Arkadiusz Wroblewski

Hello @Marko Miettinen 

This usually means you are in the wrong Atlassian account, not that the merge failed.

When the reactivation list is empty, Bitbucket normally is not seeing the account that actually belongs to that workspace. So check whether you are signed in with the same email/account that had access to it before.

Try your older email addresses as well and check All workspaces under each one. If the workspace does not show up anywhere, this is probably one for Atlassian Support, because they are the only ones who can verify that on the backend.