I am streamlining our onboarding efforts, and the idea is that when a new account is created in GWS Directory, upon synchronizing with Atlassian, a ticket is generated with relevant user data.
Trigger: User created trigger in Jira Automation.
Condition: Filter by email domain or group (e.g., if the user is in the gws-synced-users group) to ensure you aren't firing tickets for service accounts.
Action: Create issue.
Project: Internal Onboarding/IT project.
Summary: Onboarding: {{user.displayName}}
Description: Use Smart Values to pull data directly from the sync, such as:
Name: {{user.displayName}}
Email: {{user.emailAddress}}
Department: (If mapped via SCIM) {{user.properties.department}}
