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"complete sprint" button grayed out for the board Owner?

Sindhu_nocofc

We have configured board (test board) for only one project(test project)

User is the Owner of the Board(test board) and admin of the project(test project)

but user is not able to complete the sprint because "complete sprint" option is grayed out ,what could be the reason please suggest on the earliest.

we are using JIRA 7.2.2 recently upgraded.

Accepted answers

All comments

Walter Buggenhout

Could you check:

If there is a tooltip giving additional information if you hover over the button
If the user has the Manage Sprints permission in your project
(if that didn't fix the problem), what the JQL filter behind the board is
If you are using subtasks in your project

Sindhu_nocofc

Thanks for your info.

But in the same board and project we have 4 sprints

Out of 4 sprints , we are to get the "complete sprint" option for 3 sprints but not for other one.

we are using the same project and same board for all 4 the sprints .out of 4 sprints 3 are good why the remanaing one

Walter Buggenhout

Hi Sindhu,

Thanks for providing some additional info. As I can't see your specific situation, have a close look at what is different in this 1 sprint in comparison to the others:

Are there any issues from a different project, maybe with different permissions
If you are using subtasks, check if haven't closed any issues having incomplete subtasks associated with them
Anything else that is specific to this sprint in comparison with the others

Prashant Mali_gaqcq5

I am also facing the same issue. Getting problem for one specific board only

Is there any luck?

Thanks,

Prashant

Nic Brough -Adaptavist-

I suspect one or more of Walter's points solved it when investigated.

Prashant Mali_gaqcq5

ok. I will check thoroughly

Prashant Mali_i57v3q

I am getting this tooltip msg "You need the Manage Sprints permission for all projects in the origin board to manage this sprint. "

I checked managed sprint permission. It has already given to that user.

Richard Cross

I had the same issue recently with one project and exhausted all the standard checks.

What it turned out to be was the project key had been changed at some point, but the filter driving the Sprint board still used the old project key.

This is why changing a project key is so risky - the old key never disappears, creating lots of opportunities for confusion.

Melanie Pasztor

Another possibility, which we are experiencing just now, is the browser not properly refreshing the board page after assigning the 'Manage Sprint' permission with a Project Role. Meanwhile, they are able to 'Complete Sprint' with a different browser as workaround. That function is overly sensitive, from I found over the years.

Cleo B

#3 was the issue for me.

I had to tweak the JQL to use a less loose criteria.

Instead of using "Epic Name" = "MYEPIC", I just used something like key = "ISSUE_KEY"

For people trying to figure this out see Walter's other post on Nov 12, 2018.

Mohit Jain_izyqgw

In my case, the board/sprint JQL filter had an additional project (other than the base one) where the I did not have "Manage Sprint" permissions.

Richard Cross

I discovered another possible cause of this today; bear with me as it's a little convoluted.

Someone creates a Sprint Board (not attached to a project) with a JQL filter that spans more than one project. Sprints created in this board therefore span multiple Jira Projects.

However, these Sprints also appear in each of those individual Jira Projects, in their native Sprint and Backlog boards. To close this Sprint, you'd need Manage Sprint permission in all projects (which is what the tooltip error tells you).

But it's a tricky one to troubleshoot, as you'd naturally go to the Board configuration in the individual project where a user is having the problem, and see only one board in the filter.

What you need to do is get the Sprint ID (see https://confluence.atlassian.com/jirakb/jira-software-how-to-search-for-a-sprint-using-jql-779159065.html) and then look it up with the following:

select "ID","NAME","RAPID_VIEW_ID" from "AO_60DB71_SPRINT" where "ID"= <ID of SprintA>;

If the RAPID_VIEW_ID isn't the same as the board the user's looking at (check secure/RapidBoard.jspa?rapidView=<board id>), then there's your problem! Go to the board ID returned in the query and start troubleshooting from there.

Jino Kannen

#1 helped thanks!

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