Half-Day Holiday Definition in SLA

Ömer Gündüz

Hi,

I would like to define a half-day holiday within the SLA for the Data Center environment. Based on my review, it seems that only full-day holidays can be added. Is it possible to define a half-day holiday for specific dates (for example, on April 10th between 08:30 – 12:00)? 

 

Regards

Gor Greyan

Hi @Ömer Gündüz

Welcome to the Atlassian Community!

In Jira Service Management, holidays in SLA calendars are supported as full-day only, and there’s no native option to define partial or half-day holidays.

As a workaround, you would need to adjust working hours or use custom solutions(search for 3-rd party apps), since partial-day holidays aren’t supported out of the box