Additional scheduled maintenance reminder notification

Kim Downing

Right now for Scheduled Maintenance events the system sends a notification when the event is created, then sends a reminder 60 minutes before the scheduled start of the event. 
I'd like to add a reminder notification to be sent 24 hours before the event. Is there a way to configure that?

Arkadiusz Wroblewski

Hello @Kim Downing 

closest native workaround is to post a manual update on the maintenance about 24 hours before it starts and send notifications with that update. Atlassian’s notification matrix shows that maintenance updates can notify email, webhook, and Slack subscribers, but not SMS. SMS for scheduled maintenance is limited to creation, start, and resolution. 

https://support.atlassian.com/statuspage/docs/notification-event-triggers/ 

If you want that 24-hour reminder to happen automatically, the only path I can see is custom automation outside the normal Statuspage settings, for example using the authenticated Manage API to update the maintenance on a schedule. Statuspage’s support docs say that API can be used to programmatically manage and update the page, and the developer docs expose create/update incident endpoints for scheduled incidents. 

https://developer.statuspage.io/

I also checked older Atlassian Community answers on this exact topic. An Atlassian Team reply from 2023 pointed users asking for a 24-hour reminder to feature request STATUS-506 for customizable notification timing, and a 2024 follow-up said it was still in Future Consideration. 

https://community.atlassian.com/forums/Statuspage-questions/Maintenance-reminder-email-schedule/qaq-p/2518023