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In Jira we have Inactive users , we want to deactivate them, I need to to send communication

keerthika Narra

In Jira, we have Inactive users. We want to deactivate them. I need to send a communication email to the users that we are going to deactivate them, and they have not accessed Jira, and the login history shows more than 120 days.

Which way is the best process?

I have a plan script runner, but due to cost-effectiveness, our leadership is not supporting it.

Any ideas

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @keerthika Narra ,

my suggestion is to collect all these users in a specific group and then send a notification email trough the following feature https://support.atlassian.com/jira/kb/send-an-email-notification-to-all-jira-data-center-users/

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @keerthika Narra ,

my suggestion is to collect all these users in a specific group and then send a notification email trough the following feature https://support.atlassian.com/jira/kb/send-an-email-notification-to-all-jira-data-center-users/

Hope this helps,

Fabio

Marc -Devoteam-

Hi @keerthika Narra

You can get this information from querying the Jira DB.

https://support.atlassian.com/jira/kb/find-the-last-login-date-for-a-user-in-jira-server/

But you will still have to sent them an email via a mail program, if you are not able to use Scriptrunner.

Or oyu could look at user management apps on the marketplace, like https://marketplace.atlassian.com/apps/1222216/flexible-user-license-auto-user-management-for-jira?hosting=datacenter&tab=overview

This might be lees costly.

Marc -Devoteam-

Hi @Fabio Racobaldo _Catworkx_

Probably this could be combined with https://support.atlassian.com/jira/kb/find-the-last-login-date-for-a-user-in-jira-server/

keerthika Narra

Thanks for your answer, I think it will be helpful for us

Hi Keerthika,

You should be able to use a simple Automation Rule to send that if you have that app loaded.

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