Attach .msg file. Then click the link. No OPEN option found.

Question

If you attach a .msg Outlook email item, and later click on the link to open the .msg file, we only get "Do you want to save" popup in IE11. We used to get "Do you want to open or save" popup before. We did download and apply some patches. Has anyone seen this?

Tal_Sofir · Answer

@Ravi Adik @Infogate AG @Reiff_ Michael

Hi there!

We actually faced this same issue and we have a solution for it. It automatically detects .msg and .eml attachments in Jira and renders them properly as full email content directly in the preview, rather than showing a broken/unsupported file view.

If you're interested in checking it out, feel free to reach out to us.

Contact us: https://www.methoda.com/contact-us

Just mention that Tal Sofir sent you!

Infogate AG · Answer

Hi

We get the same result, also with PDF files.

But I am still searching for a real solution.

Benno

Reiff_ Michael · Answer

Workaround: With Firefox you'll get the OPEN-Button.