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ITSM with Jira Service Management Foundations certification

Suleman Khan

ITSM with Jira Service Management Foundations certification

How difficult above exam is expected to be? Is taking below course enough to pass exam?

https://community.atlassian.com/learning/path/adopt-itsm-practices-to-deliver-exceptional-service

Comments

Martin Runge

Hi @Suleman Khan,

Welcome to the Atlassian community.

The exam and credential are designed to bridge the gap between technical tool knowledge and ITSM best practices and are less intense than the ACP-420 (Jira Service Management Administration) expert-level certification. It provides a comprehensive overview rather than detailed feature knowledge.

I recommend: Think like a Manager, not just an Admin!

The learning path is the primary resource and is excellent, but for most candidates, it is not enough on its own to guarantee a pass.

I suggest hands-on practice by opening a free Jira Service Management Cloud instance. Go through the course and explore the features mentioned. Even if you often work with JSM, not all features might be used.
Download the official Exam Topics list and review the exam topics. If you see a term you do not know or do not feel confident explaining, do some research.

Suleman Khan

Hi @Martin Runge

Thanks for your guidance.

Actually, i checked the exam topics list and what it all says is below which is actually covered in the course provided. However if there is any other good resource I can refer to before taking exam, please let me know. Thanks