learning path

Adopt ITSM practices to deliver exceptional service

Sign in
Start learning path

duration

1 hour and 50 minutes

level

Beginner

product

Jira Service Management

Understand IT Service Management (ITSM)

The following short, self-paced courses will introduce you to the principles and practices that drive ITSM. You’ll also learn how to use and configure Jira Service Management and other tools to implement ITSM processes.
This learning path is for:
  • Beginner Jira Service Management users who want to understand and apply ITSM concepts and principles
  • Experienced Jira Service Management users looking to validate their knowledge
The availability of features and functionality shown in this learning path depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 courses in this learning path

20 minutes
Explore IT service management

Learn the basics of ITSM practices and the IT infrastructure library so you can align your organization’s IT services with your business objectives, deliver services efficiently, and continuously improve.

Get started
Lessons
  • What is IT service management?
  • Explore ITSM practices
  • What is the IT infrastructure library?
50 minutes
Explore ITSM in Jira Service Management

Learn how effective teams track tickets, communicate with customers, and resolve requests with Jira Service Management.

Get started
Lessons
  • What is Jira Service Management?
  • Start navigating Jira Service Management
  • Explore core features of Jira Service Management
  • Explore different use cases for Jira Service Management
  • Explore roles for a service project
40 minutes
Use Jira Service Management to support ITSM practices

Get familiar with the features and configuration options in Jira Service Management that will support your ITSM team and your customers.

Get started
Lessons
  • Support your ITSM team with project configurations
  • Improve your ITSM customer experience
  • Reporting in Jira Service Management
  • Explore Assets in Jira Service Management

Community

Forums

FAQsForums guidelines

Learning

About learningResources

Events

Champions

Copyright © 2025 Atlassian
Report a problemPrivacy PolicyNotice at CollectionTermsSecurityAbout