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Turn off Filter Subscriptions System Wide?

Kathy Dickason

Is it possible for us to turn off the Filter Subscription capability system wide (not filter sharing, filter subscriptions)? If not, is there an easy way for Admins to see and delete all Filter Subscriptions that are set up? Our company does not want Filter Subscriptions to be emailed out. We want ticket updates emailed, but not Filter Subscriptions. Any help is appreciated! We do have ScriptRunner if that helps.

Accepted answers

Arkadiusz Wroblewski

Hello @Kathy Dickason

on Server/Data Center, there is no native system-wide switch to completely disable filter subscriptions.

All comments

Arkadiusz Wroblewski

Hello @Kathy Dickason

on Server/Data Center, there is no native system-wide switch to completely disable filter subscriptions.

Kathy Dickason

any other suggestions to prevent subscriptions emails from going out?

Arkadiusz Wroblewski

@Kathy Dickason

Remove the Manage Group Filter Subscriptions permission, so new group subscriptions can no longer be created.

After that, clean up the existing ones under Administration → System → Filters by either changing the filter owner or deleting the affected filters / subscriptions.

Besides that, sorry that’s one of those functions that has been somewhat neglected for a long time. Both Server and Cloud.

Kathy Dickason

To make sure I'm clear, by removing users from Manage Group Filter Subscription, it just prevents them from adding a Group to a subscription. They can still make a Personal subscription. Is there any way for me to turn that ability off?

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