nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

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yshmidt

When customer created an issue in JIRA's help desk, the default assignee gets an e-mail. The we get a second e-mail with, what seems to be, an auto generated comment "This issue requires your attention" . Where can I remove this comment or configure it.

Accepted answers

Paulo Hennig

Hello Yelena,

Could you kindly check if you don't have any Automation rule doing this process ?

All comments

Paulo Hennig

Hello Yelena,

Could you kindly check if you don't have any Automation rule doing this process ?

yshmidt

Thank you for pointing me to the right direction.

jeremyhardin

Paulo,

I have the same concern and don't see this in any of the 3 automation rules we set up. I did set up in the Automation rule to Alert user - which it does....but I want the text of the comment to change. I don't see where I can change this. I am using JIRA v7.1.0-OD-06-005 on the cloud.

Mark Murawski

How do you customize this email? I want to include the submitter's name, the submitter's organization name, and the issue summary.

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