Hello, I have a queue set up with 11 service desk members on the team. We recently brought in someone, MM. My issue is that while we are able to successfully assign him tickets and he work on them without issues, his tickets do not show up in the "all open EDS tickets" queue. I have confirmed his licenses are mirroring everybody else on the team, and confirmed he is in the correct group and team as everybody else as well. We can see his tickets if we go to "all open tickets" across the entire company, but not the specfic catch-all for the team he is on currently.
