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Cannot receive workspace invitation email

Ye_68ddzc

Hi team,

I have an issue right now. I cannot receive workspace invitation emails from Bitbucket.

My email is working fine because I can receive the verification code emails from Bitbucket without any problem. I also checked my spam/junk folder, and the invitation is not there.

Could anyone from the staff please help me check and fix this?

Thank you!

Accepted answers

Ben

Hi @Ye

Welcome to the Bitbucket Cloud community!

I have checked your email address and can see that tyou've disabled product invitation notifications in your Atlassian email preference center - hence why you've not been able to receive these.

To resolve this:

In order to receive invitations again, you will need to navigate to your Atlassian account’s email preference center and tick the Product invitations option
Once complete - an admin will need to access each user group you were invited to and cancel all pending invitations before attempting to send an invite again - this cancels the invitation fully and triggers a new one to be sent

Please let me know how this goes.

Cheers!
- Ben (Bitbucket Cloud Support)

All comments

Kristian Walker _Adaptavist_

Hi Ye,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

Regards,

Kristian

Ye_68ddzc

Thanks for your help

Ben

Hi @Ye

Welcome to the Bitbucket Cloud community!

I have checked your email address and can see that tyou've disabled product invitation notifications in your Atlassian email preference center - hence why you've not been able to receive these.

To resolve this:

In order to receive invitations again, you will need to navigate to your Atlassian account’s email preference center and tick the Product invitations option
Once complete - an admin will need to access each user group you were invited to and cancel all pending invitations before attempting to send an invite again - this cancels the invitation fully and triggers a new one to be sent

Please let me know how this goes.

Cheers!
- Ben (Bitbucket Cloud Support)

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