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Trial doens't work

Loginc Cucu

I just signed up for a trial, filed all details and put my credit card also in billing. The Rovo Dev app does not work on my account, i done everything to set it up with vs code and terminal, gives me a message: You've reached your Rovo Dev credit limit....it is a bug or i have to do something else to get it started?!

Accepted answers

Trudy Claspill

Hello @Loginc Cucu

Welcome to the Atlassian community.

Disclaimer: I have not worked with Rovo Dev.

I found this documentation that talks about Rovo Dev credits. Have you already reviewed it and compared it to your usage?

https://support.atlassian.com/rovo/docs/view-your-rovo-dev-credit-usage/

Jovana Dunisijevic

Hey @Loginc Cucu

Please submit a case here: https://customerfeedback.atlassian.net/servicedesk/customer/portal/159/group/220/create/3002

and please share your cloudId/aaids in there so we can take a look at it in the backend?

All comments

Trudy Claspill

Hello @Loginc Cucu

Welcome to the Atlassian community.

Disclaimer: I have not worked with Rovo Dev.

I found this documentation that talks about Rovo Dev credits. Have you already reviewed it and compared it to your usage?

https://support.atlassian.com/rovo/docs/view-your-rovo-dev-credit-usage/

Jovana Dunisijevic

Hey @Loginc Cucu

Please submit a case here: https://customerfeedback.atlassian.net/servicedesk/customer/portal/159/group/220/create/3002

and please share your cloudId/aaids in there so we can take a look at it in the backend?

Trudy Claspill

@Jovana Dunisijevic

Wouldn't it be a poor plan for the author to share that information on this publicly accessible forum?

Can you not create a support case for this person and get the information through that more secure channel?

Jovana Dunisijevic

that's fair!

I just thought to skip on the feedback form

Dr Valeri Colon _Connect Centric_

Love your disclaimer @Trudy P Claspill yet your guidance is still accurate. This isn’t expected trial behavior. There was a known issue where users were incorrectly shown “credit limit reached” even with little or no usage, especially during recent changes to Rovo Dev credits. So this is likely a backend bug, not your setup. Raise a support ticket and include your cloudId so they can fix it on their side.

Thomas Bell_kpcnka

This looks like a backend credit allocation bug on Atlassian's end rather than a setup issue. Best to raise a support ticket with your Cloud ID as mentioned above — they should be able to reset it manually. While waiting for support responses I usually take short breaks with daily word puzzles, checking spelling bee hints helps keep the mind fresh during frustrating tech issues!

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