Hello,
We are experiencing an issue with a newly invited user in Bitbucket Cloud.
Context:
I am both the Atlassian Organization admin and the Bitbucket workspace admin.
I created a new Bitbucket workspace.
I invited a user via email and assigned them to the appropriate group that grants access to the workspace.
In Atlassian Admin (admin.atlassian.com), the user correctly appears as a member of the group.
The user has Bitbucket product access enabled.
Main issue / Symptom:
When the user accepts the invitation and clicks on the link from the email, they are redirected to a Bitbucket page displaying:
“Resource not found” (with a large exclamation mark icon).
They are therefore unable to access the workspace.
Additional observation:
When checking the group inside Bitbucket (Bitbucket.org → Workspace settings → User groups), the same group shows a different number of members compared to Atlassian Admin. The newly added user does not appear in the group within the Bitbucket interface.
This suggests a possible synchronization issue between Atlassian Organization group management and Bitbucket workspace membership.
Could you please confirm:
Whether this is a known synchronization delay or bug?
If any manual action is required to force synchronization?
Or if this indicates a configuration issue on our side?
Thank you for your assistance.
