comments with attachment from email JIRA do not sending email notifications.

Question

Hi,

When users made comments with attachment from email JIRA do not sending email notifications.
This function was just working fine earlier not sure what happened. Please help to fix this problem

For comments created from e-mail just works fine. Why not with attachment.(Tried all file extensions *.txt *.ppt, .xlsx etc..)
Venu

Rob Woodgate · Answer

Hi,

Unfortunately the only way to notify the users if an attachment is included is to enable Issue Updated.

If you want to fine tune the notification scheme you can see the list of events here and turn whichever ones you want on or off.  You can also change the recipient roles, so that only certain roles will get certain notifications.

VenugopalY · Answer

Hi Rob Woodgate,

Thank you for information.

Issue is when users sent comment from email we are getting notifications.

But When users sent comment along with attachment we are not getting any notifications. (Comments and Attachments are getting updated to ticket)

Not sure why this fails comment with attachments. Earlier it was working fine.

We don't have Issue Updated enabled from notification scheme. Since this will send too many email as on when user update ticket. So no recipients for this event.

Is there a way to get notification when user make comment along with attachment from email system?

Please advise.

Rob Woodgate · Answer

Hi,

If you work through Atlassian's Notification Troubleshooting page you should be able to resolve it.

This line looks particularly relevant to your problem:

* When JIRA applications process mail to add comments, if an attachment is included in the email it will fire an Issue Updated event instead of an Issue Commented event.
* Check to see if the Issue Updated event is notifying the expected recipients. If it is not, add those recipients to the notification scheme.

The most likely reason that this was working but isn't now, is that someone has changed the notification settings without realising.