Rovo Dev fails every time

Question

I'm looking for help with Rovo Dev for building PR Summaries / reviews.

I've enabled the system and enabled it on the repo.  I've even added a .MD file in the needed directory.  But every time I press the button, it simply gives me a generic "It didn't work" message and points me to a static help page.

Is anyone else having this problem?  Any idea how I can get support on this?

Ben · Answer

Hi @Jason Henriksen

You'll need to follow the steps in our documentation to ensure that Rovo is properly enabled from a configuration perspective and includes users in the access group (I can see you don't have any rovo-specific user groups configured in your org):

* https://rovodevagents-beta.atlassian.net/wiki/external/ZjFlZmM3NTQxNDJlNDQwZWEyMjQwNzVmZTAzNDNjZTI#Activate-Rovo-Dev-features

You'll then need to toggle GitHub/Bitbucket under the Features heading from within your JIRA site settings:

* https://yourjirasite.atlassian.net/rovodev/site-settings

If you still encounter issues - please raise a support ticket with our support team, as we won't be able to assist you effectively in community without access to your instance/JIRA site:

* https://support.atlassian.com/contact

If you encounter issues raising a ticket, please let me know your timezone so we can raise one on your behalf with the team who operates within your working hours.

Cheers!

- Ben (Bitbucket Cloud Support)

A A Ron Geister _Trundl_ · Answer

Can you check one more thing for me from Admin Console? Check to see if you have subscription of Rov-dev. I believe if you run out of credits it will also do this to you.

This recently went GA and on beta it was working. If there isn't a subscription I am sure this could be an effect of that.

Jason Henriksen · Answer

I have admin powers in this workspace and I feel like I've taken all of the needed steps.

Do you know any way to get any actual support from Atlassian for this?

I'm going to try the CLI next, I suppose, but it would be nice if the button worked.