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Confluence free embedded articles in JSM free portal

Marcos Lavalle

Hi,

We are testing Confluence free + JSM free combo and we were wondering if it's possible to embed Confluence articles in JSM portal without users needing to have a Confluence license.

I know it's possible to use Confluence for free as long as you have paid for JSM (monthly or annually), but is it possible if both are free? As far as I know, in this scenario, user have to have a license assigned to even see articles embedded in JSM.

Are there any workarounds?

Thanks,
Marcos

Accepted answers

Brandi Guess

@Marcos Lavalle

yes, it is possible, It does not have to have anonymous access.

The users would just need to be Customers in the JSM Space.

however as stated above you do need confluence standard.

You wouldn't need a third party app, although some do make your stuff look better.

I would recommend trying the free trial once you have all the stuff you want to see figured out, and the content already created, so that you can use the free 14 days to really look it over and make a decision. Otherwise you use your trial creating documents and not seeing what it actually does.

I would be happy to help, or show you how/what it can do.

Feel free to holler on LinkedIn.

All comments

Dan Breyen

Hi @Marcos Lavalle JSM and Confluence work great together. Our customers do not need a Confluence license when they login to the portal and are able to search on Knowledge Base articles that are integrated with JSM.

Here are a few articles on that subject.

JSM & Confluence integration

setting up a Knowledge Base

how-jsm-customers-can-view-confluence-pages-without-a-license

Kris Klima _K15t_

Hi @Marcos Lavalle

A workaround:

You can make your documentation publicly available with Free Confluence using Scroll Sites for Confluence. The app takes your Confluence content and builds a static website that's completely independent of Confluence.

Your site can look like this.

You can also protect the site with a password/SSO and create mutlitple sites - on multiple domains.

If you want to, you can enable the JSM widget on your Scroll Site.

A couple of disclaimers:

Scroll Sites is a paid app and costs $20 per 10 users per month. It's not free but you have a proper documentation site on your own domain.
I work for K15t, maker of the app.
I built that site that I'm linking to as an example - I worked for that company prior to joining K15t 6 months ago

Marcos Lavalle

Hey Kris!

At this moment, we are really looking for something that it's entirely free as we are just testing the waters first and don't want to commit to something paid.

Thank you very much for the recommendation, though. Very interesting approach.

Cheers,
Marcos

Marcos Lavalle

Hey Dan,

Thanks for the information. I've read the documentation and the thing is that they are not taking into consideration that we are using JSM free along with Confluence free.

From what I understand, Confluence free doesn't let you change permissions - By default, users have to have a Confluence license assigned to even see embedded articles in JSM. I performed some tests and, unfortunately, this seems to be the case.

I just wanted to know if there was another way or something, but it seems I'm just answering myself at this point, haha.

Best,
Marcos

Kris Klima _K15t_

Hi @Marcos Lavalle

Understood. You can make Confluence spaces open to anonymous access via permissions... but you need at least Confluence Standard.

Brandi Guess

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