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Hello folks. I am unable to access any of my Atlassian Apps.

emerico vespucci_umjk3h

I have free plans for a couple of apps, such as JSM, Jira, and Confluence. I have not logged into the apps for at least a month. I can successfully log into my account but cannot launch any of the apps.

When I click on the orange triangle for JSM the message states "App Offline". When I try to Open the app, I am directed to a Site Maintenance window. As I've stated, I have not logged into the apps for a bit and am not sure if this message is valid.

When I click on the orange triangle for Jira the message states "App Offline". When I try to Open the app, I am directed to a Site Maintenance window. As I've stated, I have not logged into the apps for a bit and am not sure if this message is valid.

When I click on the orange triangle for Confluence it states "App Offline" However, when I attempt to open the app I see a message stating Confluence has been deactivated. I don't see an option to reactivate.

Screenshot 2026-02-16 204507.png Screenshot 2026-02-16 204850.png

Screenshot 2026-02-16 204102.png

Accepted answers

Marc -Devoteam-

Hi @emerico vespucci

I have requested assistance from Atlassian Support fro you on this issue.

They should reach out within 2 work days, via this post on the community.

All comments

emerico vespucci_umjk3h

I was able to find instructions on how to reactivate.

Trudy P Claspill

Hello @emerico vespucci

Welcome to the Atlassian community.

Were you successful in reactivating your subscriptions to the apps?

emerico vespucci_umjk3h

It seems I was able to activate both Confluence and Jira successfully. However, JSM still seems to be an issue.

The process to reactivate was a bit different for one of the apps. You'll note the Active apps and one Inactive. Reactivating the Inactive had a different process, which I followed.