I'm trying to get jira to auto-assign tickets that come in from a specific domain (anybody@domainname.com) or just (@domainname.com) to a specific individual, and not assign it by round robin.
Hello @Tim Gesner
Welcome to the Atlassian community.
Does this concern Jira or Jira Service Management?
Does this concern the Cloud or Data Center version of the app?
Have you started constructing this rule yet? If so, show us what you have so far, and let us know where you are stuck.
This post asks about how to check if the Reporter of an item is in a specific domain, and the answer shows how to do that. That condition can be used to then proceed with setting the Assignee for the item. Let us know if this helps or if you have additional questions.
Trigger automation based of reporters domain
When: Work item created
If: Compare two values {{issue.reporter.emailAddress}}
contains
@domain.com
Then: Assign the work item toSpecific user
And: Edit work Item fieldspriority
This just doesn't do anything & I'm not sure -why - I've tried getting ROVO to help create it but it lists "Ends with" which I don't have as an option. I've also tried doing the same thing with entire email addresses and that doesn't seem to work either (adding multiple email addresses into Compare
Thank you for that additional information.
Can you provide a screen image of the Condition you have created?
For the Value in the condition have you literally entered @domain.com or did you enter the domain you expect to find in the Reporter's email address?
Can you add a Log action before the Condition, and in that Log action enter the smart value you are using in your comparison - {{issue.reporter.emailAddress}}
Make sure that you copy the smart value from the Condition into the Log action to ensure you are referencing exactly the same smart value in both places.
Execute the rule again and review what is shown in the rule execution log file. Does it show the correct email address for the Reporter?
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