Configuring Downloadable Hyperlink in JSM Form

Question

Hi Team,

I need to configure a hyperlink in the JSM form so that when users click on the link, the referenced document will automatically download. I have attached a screenshot for your reference.

Could you please assist me with the solution?

Thank you.

Christopher Yen · Answer

Hi @Charan J

If you're using Forms in JSM you can click an empty area of the form and there will be a rich text editor where you can add a link

John Funk · Answer

Hi Charan,

There is no screenshot attached.  You might try creating Custom Message type field and then defaulting the value in it with the full URL starting with https://