Jira doesn't find users in project settings fields

Question

Hi.

We use Jira DC 10.7.2, lately we added AD as the second user directory. Some of the users were ignored during synchronisation as they had the same login as users from internal directory.

To make AD account appear and reassign issues from old (internal directory) account to new (AD) account, we changed login for old account. As soon as we did it, new account appeared and was available as option in assignee and reporter fields.

However, this account doesn't appear as an option in component lead field and add to project role field. We tried reindexing and removing-adding the account from AD access group for Jira, it didn't help.

Is there any way to fix this issue?

Rilwan Ahmed · Answer

Hi @Alisa , You can change the Project lead under Users and roles --> Edit Defaults https:///plugins/servlet/project-config/

Alisa_tijb5a · Answer

Hi @Rilwan Ahmed

The problem is that I can see the user in user management and I can even assign issues to them, but I can't pick the user as project lead, component lead or add them to project in project settings.

Rilwan Ahmed · Answer

Hi @Alisa ,

Go to admin settings --> user management --> User directories
Click Test against the AD directory and enter one of the username from the list of users that were ignored. If the Test retrieve user is not succeeded, then Review the User Directory configuration in Jira to identify the LDAP filter being applied.

If it succeeded, then Move the AD directory to the first in the list of user directories and run the sync. This should solve the problem.
Make sure the right group from AD is granted the application access before making the changes.

More diagnosis steps are explained in https://confluence.atlassian.com/jirakb/user-from-active-directory-ad-not-synchronizing-to-jira-1527944128.html