Specific users can't login into JIRA

Question

Hi,

Few users in JIRA are facing this issue when they try to login into JIRA.- Invalid Username/password though the credentials are correct.The following error was observed in logs.

2016-05-09 00:26:08,472 http-bio-443-exec-83226 anonymous 26x5183900x1 8is443 10.125.141.19 /login.jsp login : 'sshek742' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

JIRA is using CROWD for authentication which in turn is connected to external LDAP.

Nic Brough -Adaptavist- · Answer

Ok, those are the JIRA logs, and that's not showing any errors.  Next thing to look at is the Crowd and LDAP logs.

unknown · Answer

Nope.No synchronisation errors or warnings with crowd/ldap. The only error I could in logs is

2016-05-09 00:26:08,472 http-bio-443-exec-83226 anonymous 26x5183900x1 8is443 10.125.141.19 /login.jsp login : 'sshek742' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Nic Brough -Adaptavist- · Answer

Ok, what do the logs say?  Any synchronisation errors or warnings with crowd/ldap?