I am currently subscribed to the following Atlassian products under my account: Jira (Premium) Bitbu

Question

I am currently subscribed to the following Atlassian products under my account:

* Jira (Premium)
* Bitbucket (Premium)
* Confluence (Standard)

However, when I check my billing console, I am seeing additional services such as "Rovo," "Service Collection," and "Jira Product Discovery" listed on my account, which I did not subscribe to and am unsure why they are appearing.

I would appreciate a quick connect or support session to help me better understand my current billing details and clarify the services associated with my account.

Additionally, I would like to change my billing cycle from monthly to yearly payments for the subscribed products (Jira, Bitbucket, and Confluence).

Prachi Bolar · Answer

Hello,

Welcome to community :)

The atlassian billing team will be able to further help you out here. You may reach out to them here : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Incase you have your site url we can help raise ticket as well

This could be due to this : https://www.atlassian.com/collections/teamwork

But yes the billing team wil able to help you understand on the billing part and how to change billing cycle from monthly to yearly payments .

You can also refer to this : https://support.atlassian.com/subscriptions-and-billing/docs/switch-from-monthly-to-an-annual-subscription/

Thank You,

Prachi

Mohanraj Thangamuthu · Answer

Hello, Good day. Rovo is free AI app enabled on your instance. Please reach out out to billing team at https://support.atlassian.com/contact/ so that you can get a clear explanation. Thanks!