We recently enforced SSO for our Atlassian Cloud organization, but there appears to be a misconfiguration in the SSO setup. Since enforcing SSO, all administrator accounts using the managed domain are unable to log in, and we do not have any remaining admin account that can bypass SSO. As a result, we are effectively locked out of the organization and cannot adjust the authentication policies or SSO configuration ourselves.
We kindly request that you temporarily disable SSO (or SSO enforcement) for our organization or otherwise provide a way for an org admin to regain access (for example, a password-based or passwordless login link). Once access is restored, we will correct the SSO configuration and implement a proper break-glass admin account to prevent this situation in the future.
