Link Operations (Opsgenie) Alerts to Existing JSM Tickets

Question

Hello,

Is there a way to link an alert to a ticket and have the alert send information over to specific teams?

A ticket would first be created (portal or manually) then a Team will get added based on a value selected in the form.  Once that occurs, we would like an alert to be created in Operations (Opsgenie) which then would send off an alert to that team added and link the alert to the JSM ticket.

Marc -Devoteam- · Answer

HI @Scott McDonald

I don't know it this only happens if an work item is created from an alert, but my memory says that it should be.

As @Zohaib suggested, you can use the API in combination with an automation rule

If it doesn't you might need to contact Atlassian Support

Scott McDonald · Answer

Thanks @Marc -Devoteam-

I have this working through native functionality.   I turned on the Responder Alerts under the Operations --> Incident Management area.

It looks like there is still something missing.  The alert is created once the Team is added to the Responders field, however, it's not showing the linked alert in the linked alerts field.

Zohaib_gg2s7f · Answer

Hi Scott,

Based on your idea, I'm not sure if the Responder alert is the type of alert that you can utilize for because it is based on the Operation team, and also generate the alert routing directly to the team. 
https://support.atlassian.com/jira-service-management-cloud/docs/what-are-responder-alerts/

In addition, to link the alert back to the JSM ticket, this API  can be utilized: https://developer.atlassian.com/cloud/incidents/rest/api-group-linked-alerts/#api-jsm-incidents-cloudid-cloudid-v1-incident-issueid-alert-get

I hope it fits your expectations.