nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Kanban Simple Workflow: reopened issues don't appear on board

Clinton Parham

I have a Kanban board using the Simple Workflow. When a previously closed issue is reopened, it's not visible on the board. I realize this is because the board has a Work Sub-Filter: "fixVersion in unreleasedVersions() OR fixVersion is EMPTY".

How can I clear the fixVersion?

thanks.

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi Clinton,

Reopen transition should already purge Resolution. In order to verify it please check that "Reopen" transition has a post function "The resolution of the issue will be cleared". If it doesn't exist please add it and publish your workflow.

Regards,

Fabio

Clinton Parham

Hi Fabio,

It's not "Resolution" that's the problem here. It's that "fixVersion" needs to be cleared.

Thanks.

Fabio Racobaldo _Catworkx_

Hi Clinton,

sorry for the misunderstanding. In order to do that install "JIRA Suite Utilities" plugin that provides Clear Field Value post function.

Add this post function to your own workflow (on reopen transition) and it should work.

More information about this post function are available here

https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Post-Functions

Hope this helps,

Fabio

tomc_xcvcly

I am trying to do exactly the same thing as Clinton.

I have simple workflow
I want the reopen action to clear fixversion, so that the issue is back at Kanban Board

I assume step 2. cannot be done with using Simple workflow. Since the answer guides to modify the workflow.

Best Regards,

Tom

Amrita Nair

Hi,

I am facing the same problem. Did you get this resolved? The team reopened a ticket that was released and it doesn't show up on the kanban board. The 'fixversion' field displays the release name. There's no option to remove the issue from the release nor removing the release name from the ticket . Please advise.

Jack Brickey

@Amrita Nair, we need more info here. What status is it reopened into? Can you share your board's filter? can you provide a screenshot of the column config (Board settings > Columns)?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-software

kanban

fix-version