Single space automation doesn't seem to work

Question

We are on Jira Cloud and have set up a very simple rule:

When a ticket changes into status X, notify user A (defined via email address), within a single space only.

However, User A gets notified of all tickets changing into status X across all spaces.

We tried to update the single space to multi-space and selected only the relevant space, but this did not resolve it.

Is this a bug or are we missing a very simple trick here?

Bill Sheboy · Answer

Hi @Saskia van _t Hoff

Just following up to check if this answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need.

Thanks!

Bill Sheboy · Answer

Hi @Saskia van _t Hoff

First things first: the rule could be glitched / broken in its stored information.  This can happen in various ways, such as a bad import, too many edit / publish cycles, or an editor error.

To check this, please disable this current rule, re-create it from scratch, and test again.

If that does not help...to explain this symptom, please post the following for more context:

* an image of the complete rule in one single image for continuity
* an image of the complete rule Details section
* an image of the audit log history, showing all the recent executions and changes
* an image of the audit log details for a recent execution which ran for a work item not in the scope of the project / space

Kind regards,
Bill

Marc -Devoteam- · Answer

Hi @Saskia van _t Hoff

As mentioned by @Hari Krishna this will be the case.

Use specific status changes based the workflow used.