Canned Responses Disappeared

Question

Hello,

we had multiple canned responses in our JIRA Service Management.
Everything is gone now. 
I try to create new one, it is possible (it wasn´t yesterday), but the old canned responses are still missing. It is a huge problem.

Do you know, when the data will be back?  Or is there any hidden button to show them again?

Have a nice day,
Ivana

Shalini Pradhan · Answer

Hello @Ivana Voženílková ,

Good day! Welcome to Atlassian Community :)

Could you please share your cloud site URL so that I can create a support request for you for an support engineer to check?

Thank you

Marc -Devoteam- · Answer

Hi @Ivana Voženílková

As this seems an issue impacting your instance, please raise an issue with Atlassian Support

They can have an in-depth look at your instance.

Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian.

We don't have access to your environment.