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JIRA Automation - Sync to CALM

Michal Tvrdý

Hi Experts.

We Have JIRA Data center (no cloud). And working on integration to CALM.

But have a problem to sync JIRA Sprint to CALM Timebox.

I'm using automation to sync data. Everything working well excepts fields I've mentioned above.

Sync those two properties I've made this way :

- web request to get list of timeboxes from CALM (there is no API to get only one using the name property)

- get ID using name from response :

- create variable timeboxId using smart value

- but there is a problem

1. when I use fixed name it is working fine :

In timeboxId is GUID of the timebox from CALM

2. But when I'm using dynamic variable, it is not working :

SprintName is variable derived from issue.Sprint.name

In this case timeboxId variable is always empty.

Please, How should I use smart value and enter dynamic value (sprint name). I've tried a lot of expressions, but no one working well.

Or, how should I sync Sprint property in Task (JIRA) with Timebox property in CALM.

Thank You.

Accepted answers

All comments

Hari Krishna

Hi @Michal Tvrdý ,

In Jira Data Center automation, variables are not resolved automatically inside string comparisons. That’s why the condition works with a hard-coded value but fails when using a variable.

When you use:

SprintName is treated as plain text, not as a resolved smart value, which results in an empty match.

To make this work, reference the smart value directly in the comparison, for example:

Alternatively, if you are using a variable, it must be resolved explicitly:

{{#webhookResponse.body}}
{{#if(equals(name, "{{SprintName}}"))}}
{{id}}
{{/}}
{{/}}

Using the original smart value (issue.Sprint.name) is the recommended approach in Data Center, as it avoids variable-scope and resolution issues.

This behavior is expected and is a limitation of how Jira Data Center automation evaluates smart values in conditional expressions.

Bill Sheboy

Hi @Michal Tvrdý

There is a long-standing limitation / defect for long-format list iteration syntax:

Once inside a long-format list iterator, only data from that scope and lower can be accessed.

Thus, other smart values in the issue and created variables cannot be used inside. This problem exists in Jira Cloud, Server, and Data Center automation rules. Atlassian knows about this limitation and has tried several times to fix it...without success.

Without seeing your entire rule for context, there are two possible solutions:

When using branching (rather than long-format iteration) over a list, use conditions inside the branch
For other cases, use a dynamic list searching approach, using created variables, regular expressions, and the inline list iteration syntax. To learn more about that approach, please see this article I wrote.

Kind regards,
Bill

Michal Tvrdý

I've already checked those expressions. But the first one returns no value and the second end with error : String must be closed: "{{SprintName: {{#webhookResponse.body}}{{#if(equals(name, "{{SprintName}}"))}}{{id}}{{/}}{{/}}

Michal Tvrdý

I've checked the link, but this is about lookup issues. However I need to lookup through response data ...

Bill Sheboy

That article link is about dynamically searching any list's data: lookup results, web response, issue object field (e.g., fix versions), etc. The solution pattern is the same for any list source:

flatten the desired fields from the list into a created variable with delimiters
create a dynamic regular expression, storing it in a created variable
split the flattened data #1 back into a list, and use inline iteration with the match() function and the regular expression #2 to find the search results
use text functions to extract the desired fields

Michal Tvrdý

Sorry, but I still don't know how should I implement getting UUID from CALM stories using the lookup.

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