Unable to login to Bitbucket

Question

Hi, I keep getting following error when login to bitbucket account.

```
You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.
```

I've tried these, yet still no luck:

* Disabling browser extensions
* Using a different browser
* Using incognito
* Using a completely different PC

Could someone from the Atlassian team help me?
Thanks in advance

Ben · Answer

Hi @Yoan Pratama Putra

I've just re-activated your account, it was marked DORMANT due to a long period of inactivity.

You should be able to login now :)

Cheers!

- Ben (Bitbucket Cloud Support)

Rilwan Ahmed · Answer

Hi @Yoan Pratama Putra ,

Welcome to the community !!

If the above steps did not resolve the problem - your account has likely been deactivated due to a long period of inactivity. To resolve this, you will need to raise a support ticket

Meantime I have requested Atlassian Support team assistance in this post.