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ticket not listed in kanban board.

Hi Team,
We have jira hosted in server version 10.3 and now issue is we have kanban board for a project and we are not able to list one ticket which listed in normal basic query, all parameters are normal, how to fix this issue.

Accepted answers

Hi @Narendra BN ,

You need to check 3 items in Board configuration

Filter Query
Kanban board sub-filter
Hide completed issues older than

If this does not solve, then run reindex on project level or at system level.

All comments

Marc -Devoteam-

Hi @Narendra BN

If you use the JQL of the filter that is used for the board, in the search, is the specific ticket in the list?

Hi @Narendra BN ,

You need to check 3 items in Board configuration

Filter Query
Kanban board sub-filter
Hide completed issues older than

If this does not solve, then run reindex on project level or at system level.

Thanks for the help.. it helped to unblock my issue.

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