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Unable to cancel my subscription to this app

Luiz Figueiredo_xnyj6m

When I go to

https://www.atlassian.com/purchase/my/

I see the two subscriptions I presently have.

I can select by clicking the >

but there is no cancel subscription link

Accepted answers

Mark C

Hi @Luiz Figueiredo

Welcome to the community.

What you can do is to downgrade your plan from Standard to Free.

You can do that by following the steps below:

Go to your workspace
Click the settings icon on the top right
Click Workspace settings
Click Plan details
Click Change plan

Regards,
Mark C

All comments

Tansu Akdeniz

Hi @Luiz Figueiredo

Welcome to the Atlassian community!

To cancel a subscription:

Go to my.atlassian.com.
Find the subscription you want to cancel.
Select the Cancel Subscription and follow the prompts to confirm.

Further information: Cancel a subscription

Luiz Figueiredo_xnyj6m

Hi Tansu,

Thanks for your answer.

Please see attached image. There is no Cancel Subscription link. Captura de tela de 2025-12-10 23-31-35.png

Mark C

Hi @Luiz Figueiredo

Welcome to the community.

What you can do is to downgrade your plan from Standard to Free.

You can do that by following the steps below:

Go to your workspace
Click the settings icon on the top right
Click Workspace settings
Click Plan details
Click Change plan

Regards,
Mark C

Luiz Figueiredo_xnyj6m

Thank you Mark.

It worked. I should have thought about that.

Regards,

Luiz

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