Autowatch not working when ticket is created through Service Desk

Heily Hindrea_5b80tn

We have the autowatch feature enabled in JIRA Cloud. When people create tickets through JIRA then they are added as watchers through the issue. If this same person creates the ticket into the same project through JIRA Service Desk's Customer portal then the reporter is not automatically added as watcher. 

Any ideas how to fix that?

Oh and we are using JIRA and JIRA Service Desk in house, so everyone who has access to Service Desk can also access JIRA. 

Cheers, 

Heily

Heily Hindrea_5b80tn

Ok, I figured that maybe it is this way because usually Customers are outside of the company and they should not be getting the issue field updates that are meaningful only to the agents. 

But, still. As I tested it out. If I added the reporter as a watcher manually then they did not get the issue field updates anyway. Probably the Service Desk Notification scheme is driving this behaviour.

For now I just created  the workaround - added a post function to our workflow, where the Reporter field value is copied to Watchers right after the ticket is created. Not the nicest way of solving the issue but still .. 

Why was this an issue?

Because on the System Dashboard we want all the tickets to show in in the Watcher Macro. All issues that you have somehow involvement - wether a reporter or watcher. And as JIRA already has the global configuration to add you as a watcher if you report a issue it mades since to continue to use the same logic also on the issue that are created through Service Desk.