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Alert note as option for "add an action"

daniel_froehling

I need to have the option to add an alert note to be integrated in an automation rule. Idea is:
Trigger: Alert status changed to "acknowledged"

If: Priority is P1

Then create an alert note with text: "Please check for customer impact and if yes, put a message on Statuspage"

Accepted answers

Marc -Devoteam-

Hi @daniel_froehling

As menionted by @Jorge Cammarota this has to be done in automaiton.

But in the automation ot the Team (if you are on Cloud) Opsgenie is outdated.

So you will have to create a team, have incident mangement feature enabled on your JSM project.

All comments

Jorge Cammarota_rnitw6

Option Use the “Add Note to Alert” action via Advanced Opsgenie Action (recommended)

In Opsgenie’s automation rules:

Trigger: Alert status changed → Acknowledged

Condition: Priority equals P1

Action: Choose “Create Alert Action → Add Note to Alert”

Insert your text, for example:
“Please check for customer impact and if yes, put a message on Statuspage.”

This action appears only under Advanced Opsgenie Actions, not under Jira Automation.

Marc -Devoteam-

Hi @daniel_froehling

As menionted by @Jorge Cammarota this has to be done in automaiton.

But in the automation ot the Team (if you are on Cloud) Opsgenie is outdated.

So you will have to create a team, have incident mangement feature enabled on your JSM project.

daniel_froehling

Thanks @Jorge Cammarota and @Marc -Devoteam- where to find Advanced Opsgenie Actions? Don't know if I have access to it....
Under "add an action" there is a section "Advanced" but it's empty...

Marc -Devoteam-

Hi @daniel_froehling

As I mentioned;

Do you have a premium JSM subscription?
Have you enabled the project feature Incident Management?
Have you created a Team
- Access the Team
- Select the Operations option
- Select automation section
- Create a rule

daniel_froehling

Hi @Marc -Devoteam-

thanks. Just checked, premium JSM is not subscribed. That's the reason...

Bill Sheboy

Hi @daniel_froehling

Just following up to check if the suggestion from Marc answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks, and kind regards,
Bill

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