We are looking to automate team field population based on a custom field (group picker) value. We will eventually be retiring the custom field, but we need to sync the two values until integrated systems have the chance to make their changes. Here is the use case: * We currently use a custom group picker field called Primary Team to designate the team working on the JIRA work item. * We are transitioning to using Atlassian's Team functionality. As an interim step, we need to update the Atlassian Team in the work item whenever there is a change to the Primary Team field. We were able to update the Primary Team with the change in Atlassian Team is updated via Automation, but not vice versa. Any suggestions here? TIA!!!!!

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Using JIRA Automation to Populate the Team Field on a JIRA Work Item

Scott Derderian

We are looking to automate team field population based on a custom field (group picker) value. We will eventually be retiring the custom field, but we need to sync the two values until integrated systems have the chance to make their changes.

Here is the use case:

We currently use a custom group picker field called Primary Team to designate the team working on the JIRA work item.
We are transitioning to using Atlassian's Team functionality. As an interim step, we need to update the Atlassian Team in the work item whenever there is a change to the Primary Team field.

We were able to update the Primary Team with the change in Atlassian Team is updated via Automation, but not vice versa.

Any suggestions here? TIA!!!!!

Accepted answers

Bill Sheboy

Hi @Scott Derderian

I believe an advanced edit with JSON is needed to set the Team field in a rule. Have you tried that yet?

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Scott Derderian

I believe an advanced edit with JSON is needed to set the Team field in a rule. Have you tried that yet?

Kind regards,
Bill

Scott Derderian

I have not. Thanks for the tip. Can I trouble you for a link to some documentation to get me started?

Bill Sheboy

My bad; I should have put that in there with the first post!

Here is the full doc for JSON edits in rules: https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/

And, you likely will need the custom field ID for your Team field, which you can find using this how-to: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Finally, that will look like this in the rule:

{
  "fields": {
    "customfield_12345": "789abc123"
  }
}

Where customfield_12345 is the ID for your field and 789abc123 is the ID of the team you want to use. If copying from the other field, use that field's value in place of 789abc123.

Scott Derderian

@Bill Sheboy thanks again for the prompt response!!!!!

Scott Derderian

@Bill Sheboy Thanks for the update!

I think that's part of our problem. I don't necessarily know the ID of the team. What I'm trying to accomplish is to update the Atlassian Team (which is a managed team). I don't think there's a way I can retrieve the Team's ID based on the Team's Name (which matches my custom field of Primary Team that we're trying to retire).

I'll keep looking, but if you have any thoughts please share. Thanks!

Bill Sheboy

If you are using Jira Cloud, have you tried using the Send Web Request action and the Team endpoints to get the list of all teams, and then filter by name to get the one needed?

https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api/#api-public-teams-v1-org-orgid-teams-get

Scott Derderian

@Bill Sheboy I have not but I'll give it a shot next week. Thanks!

Bill Sheboy

Hi @Scott Derderian

Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes.

Thanks!

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