How the comments flow-up to the parent?

Question

Hi, I am a Jira developer using Data Center.

Context:

When I resolve a child, I had to fill up two different fields which later become comments in the comment section of the child.

The problem is that only the last one flows-up to the parent. See pictures:

IN THE CHILD: two comments in the child (the long one and short one); Check for JUST NOW.

IN THE PARENT: only one comment from the child (the long one); Check for JUST NOW.

So my question is, I know that Jira flows-up the comments from the child to the parent only the last one, is there a way I could change that mechanism and flow-up 2 comments?

Thank you!

Trudy P Claspill · Answer

Hello @Hernan Mathias Farina Forster

How has the parent/child relationship been established between these issues? Are you talking about an issue and a sub-task, and Epic and child of the Epic, or some other method of establishing a parent/child relationship?

Is the other "second comment" text you are providing be added to the Comment field in the transition screen or to some other field? Normally there cannot be two separate Comment fields in a transitions screen. I would guess that the text is being entered into a separate custom Text/Paragraph field and there is a customization that takes that text and adds another comment to the child issue containing that text.

Jira does not natively copy comments added to a child issue up to its parent issue. If that is happening in your instance it is because your instance has been customized to add that functionality. You said that you are adding these two blocks of text while resolving an issue. So, some customization could've been added to the Resolve transition to (1) turn the second block of text into a comment on the child issue and (2) copy the child Comment to the parent. Or an automation rule may be causing that to happen.

It will be necessary for a Jira Administrator to examine the workflow and other customization options to determine exactly how the one comment is getting copied to the parent. When that has been understood then it will be possible to offer advice on how that process can be changed to include copying the second comment to the parent.