Hardware Object Schemes

Michelle Kirk_71kltq

Could someone please assist me on how I go about building this into Jira,   I have come from a Service Now background and never used Jira.

This is what I am looking at and whether this is feasible in Jira via the Object Schemes, as I am struggling to build these in our sandbox version and how it links to a parent 

Any help would be appreciated or point to any documentation where this is detailed 

Name

Description

Class

Type

Dell Docking Station WD19

Docking Station

Computer

Peripheral

MS Surface Laptop 5

Laptop

Computer

Hardware

Tudor Tofan

Hi @Michelle Kirk 

For this, you need to use the Assets functionality. This could be a useful starting point: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/assets-cloud-get-started#overview

After you finish building your CMDB and you populated it, it is possible to work with Objects in Jira. For this, you will need to create custom fields which have the "Assets" type: https://support.atlassian.com/assets/docs/set-up-the-assets-object-field/

 

Strictly referring to your example, I would see this done like this:

A general IT object schema -> Computer object type -> Attribute storing the type of the object (peripheral/hardware)