How to set due date from trigger issue startdate?

Question

Hello everyone,

I want to create a rule that generates a new ticket whenever a ticket is manually created. I want the due date of the automatically created ticket to be set from the start date of the trigger process. I've tried various SMART values, but none have worked.

Does anyone have a solution?

Kind regards / Viele Grüße

Rainer

Vishnu Vardhan · Accepted Answer

Hi @Rainer Israel

Could you please share the screen shot of the automation rule.

Best Regards,

Vishnu Vardhan.

Akash Singh_vujl0e · Accepted Answer

@Rainer Israel

You can any use any of the below mentioned smart-values to set the Due date from the triggering issue's Start date

OR

Replace 1234 with the actual Start date field id from your site instance in above mentioned smart-value. The smart-value will set the Due date 14 days from the Start date of the issue that triggered the automation.

You can read more about Date and time smart-value available for Jira DC over here.