nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can you embed the Jira Service Desk page into a Confluence Space?

David Iannucci

I would like to embed the Jira Service Desk Customer Portal on a Confluence Space. What is the best way to do this?

Accepted answers

frother

Unfortuantely you cannot do this right now. Sounds like a great idea though, you should raise a feature request.

All comments

frother

Unfortuantely you cannot do this right now. Sounds like a great idea though, you should raise a feature request.

David Iannucci

That is pretty sad. There doesnt seem to be really any good way of funneling people into the portal.. which makes it almost useless. It looks nice. But if the users dont know it exists or where to find it, it does no good.

shihab

Hi David,

A couple of ways we have seen customers take people to the portal:

Set up well known URL redirects - for example http://go/it maps to the IT Service Desk customer portal
If you are using Confluence you can link out to the customer portal or directly to the request form - for example, you could have a page that describes who is allowed to raise a request for a new computer and at the end of the page link to the request form they need to fill out.

Cheers,

-Shihab

Gary M

I agree with David. Its a serious handicap.

unknown

It needs to be an embed. You can't even iframe it due to new controls you have put on the service desk. It is laughable that you don't have this functionality.

Tom Heller

agree with this guy ^

Richard Isaacs

I used to have it embedded in my Confluence but you have just changed the set up so now it no longer works it appears. This system gets more and more unusable by the day. I thought the idea was ultimately flexibility and integration. You guys are a joke.

Charlie Elbakry

Just think deeply about how ridiculous it is that you can't embed the service center as a whole or parts of it into your company's website.

Michael Scherz

So this is still not possible in Confluence Cloud?

This is actually a big factor to decide if we use the complete atlassian suite or not.

Charlie Elbakry

You can use the Rest API.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

jira

jira-service-desk

service