How to configure email notification for work item author while the assignee changes status of item

Question

I use Kanban board (URL ends with /secure/RapidBoard.jspa)

How to configure email notification for author of work item (me) while the assignee or other project member moves work item to another column on Kanban board (while the work item status changes)?

The article in docs mentions «Work item updated» action with explanation «A work item has had its details changed»

Somewhere in docs I saw description that «details» are title and description section of work item (not status)

Anthony Morais · Answer

Hi @James

You can notify the issue author (reporter) when someone changes the status by adding them to the Notification Scheme for events like Work item updated or Work item resolved.
Make sure the reporter has Browse permission and email notifications enabled in their personal settings.

If you need more control (for example, only when moving to a specific column), create an Automation rule with the trigger Issue transitioned and the action Send email to reporter.

Docs:

Configure notification schemes

Manage your Jira personal settings

Jira automation actions

Hope it helps!

yqiao · Answer

Hey there, I think you can try with following steps:

1. Check Your Notification Scheme

Go to Project settings → Notifications.

Find the Issue Updated event.

Ensure that Reporter is included as a recipient for this event.

If not, click Actions → Edit and add Reporter.

2. Add a Custom Notification for Status Change Only

If you want to notify only on status changes, you’ll need to use Automation:

Go to Project settings → Automation.

Click Create rule.

Set the trigger to Field value changed.

Field: Status

Add an action: Send email.

To: Reporter

Customise the email content as needed.

Save and enable the rule.

By doing so, the reporter will only get notified when the status changes, not for every update.