We are getting the error as "You've reached your monthly limit for one or more products. Automation usage will reset at the start of the next month" under Automation configured rules. All the automation rules are not getting triggered.Please help us asap on how to fix it since it's affecting our productivity management.
Hi @Indy W ! Unfortunately, the only solution here is to upgrade to a higher plan. There is no way to buy extra automations.
However, if you're only a couple of days left until the month gets reset, you may ask Atlassian for some goodwill to reset the counter, and review the automations to avoid this the following months
Hello @Indy W
In addition, your administrators should review the automation rules to see if the can be modified to reduce the executions that will count against your usage. Note that simply being triggered doesn't mean the rule will count as usage. Review this information:
https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/
https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/
If you are on a paid plan from Jira your administrators can contact Atlassian support by opening a case at
https://support.atlassian.com/contact/#/
If you are working on a free plan you are unfortunately not entitled to contact Atlassian support, except for billing, licensing, or purchasing issues.
@Trudy P Claspill @Tudor Tofan
We check the usage and there is still quota for the usage. any reasons why we have the execution limitation error
@Trudy P Claspill @Tudor Tofan Here is the error we have : rate limit exceeded
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