Using the incident API to link an Alert to an incident ticket

Question

Hello,

I am trying to use an Automation to "Link an Alert" to a JSM incident using the Incidents rest API (https://developer.atlassian.com/cloud/incidents/rest/api-group-linked-alerts/#api-jsm-incidents-cloudid-cloudid-v1-incident-issueid-alert-add-post).  I have been abel to use the Oauth gateway to get a bearer token with the correct Oauth2 Scopes  shown in the token (read:incident:jira-service-management,

write:incident:jira-service-management) when it is returned.  However, when I attempt to use the api call later in the automation (but within the token timeout) and I provide the incident id (not the key) and the cloud ID, the alert isn't being linked and I am getting a 401.  I did this in the past, but this time I am trying to use a Service account instead of a user account to do the update.  Are there restrictions to user accounts in relation to calling the Atlassian API's?

Bill Sheboy · Answer

Hi @Ken Young

Just following up to check if the suggestions from Marc answered your question.  If so, please consider marking this one as "answered".  That will help others with a similar need find solutions faster.  If not, please let the community know what help you need.

Thanks, and kind regards,
Bill

Marc -Devoteam- · Answer

Hi @Ken Young

What kind of API did you create, for this endpoint you can't use a scoped token as no "Granular" scopes are defined.

You need to create a full API token and that user requires to have the read/write permissions on the issue you want to link the alert to.

Scoped tokens only work when an API endpint has been defined with Granular scopes, see as example; api-group-customer

And if a scoped token is created the API endpoint api.atlassian.com has to be used, see documentation; manage-api-tokens-for-your-atlassian-account