Tried to Login but Atlassian created a new account

Zee Jernigan

My issue sounds exactly like this one. https://community.atlassian.com/forums/Bitbucket-questions/Can-t-Login-to-my-account/qaq-p/1029051

I tried to login with my email and it created an empty account. And then Bitbucket sent me an email saying I was removed from my repos.

Any idea what's going on or how to fix? I emailed support@bitbucket.org like the notification said to, but I don't know who at Atlassian to contact or if that's even the right way to fix this. Any ideas?

Thanks

Syahrul

Hey @Zee Jernigan 

This issue occurs when you have a Bitbucket account with a primary email and an alias email added to it. Here’s what happens:

1. Primary vs. Alias Email:
   • Your main Bitbucket account uses a primary email address to log in.
   • You can add other emails as aliases to this account.
2. What Causes the Problem:
   • If you try to sign in using an alias email (instead of your primary email), Atlassian will prompt you to create a new account.
   • If you proceed, the alias email is removed from your original account and becomes the primary email of a new, separate Atlassian account.
   • This is why you receive a notification that your alias email was removed. It’s now tied to a new account.
3. How to Fix It:
   • Identify and log in with your original primary email address to access your main Bitbucket account.
   • Delete the newly created account that uses your former alias email.
   • Once deleted, you can re-add the email as an alias to your original account.

I hope this clarifies.

Regards,
Syahrul