Auto Service Add on or Auto Upgraded of Service to Standard

Question

I not sure when i added the Jira Service Management to my account, i was only using the JIRA Software. But even though it was added by me it was never moved to standard plan and there was no notification received for me.

Now i have got some overdue charges for which i was not using and upgraded to standard plan.

Marc -Devoteam- · Answer

Hi @Manigandan S

Best is then to reach out to Atlassian Billing support.

Manigandan S_3nrhln · Answer

No i couldn't do that since there was no billing info added. Also i ahve due invoice for 79 USD.

Also now i have completely removed that by upgrading to premium and from there i cancelled the subscription. But what about the due amount.

Nikola Perisic · Answer

Hello @Manigandan S

Hopefully you didn't add any payment methods. You can downgrade back to the free plan. You can do this:

* Atlassian Administration -> Billing
* Look for JSM -> Manage
* Choose Change plan