I have set up a user but the activation email was not received.
Welcome @Lekhak Patil
This usually happens when the user has been added to the Atlassian's surpression list. To resolve this, you need to raise a support ticket if you have the premium tier. If not, someone from Atlassian will answer to you on this post.
Hey @Lekhak Patil ,Welcome to community…Users may not receive invitations due to unsubscribing from Atlassian emails or product invitations. This setting blocks all emails from Atlassian, including important invitations.
Step 1: Check Email Preferences
Log in to Atlassian Account:
Go to id.atlassian.com.
Sign in with your email address (If not already signed in).
Access Account Settings:
Click on your avatar in the top right corner.
Select Account settings from the dropdown menu
Navigate to Email Preferences:
Click on the Email tab within your account settings.
Click the link to the email preferences center.
Adjust Email Preferences:
In the Product Surveys and Invitations section, ensure that Product Invitations is selected.
Step 2: Request a New Invitation
Once the email preferences have been updated, the workspace administrator needs to:
Cancel the current invitation.
Send a new invitation to trigger a fresh invitation email.Additional Tips
Ensure that the invitation email is not being filtered into the spam or junk mail folders.
The following information can help identify the invitation email:
Email Subject: "...invited you to join the <workspaceID> workspace on Bitbucket"
Email Sender: noreply+377c008@id.atlassian.net (Example only)
Email Body: "...invited you to join the <workspaceID> workspace on Bitbucket"
Allowlist the following IP address:
216.221.175.128/25
76.223.147.128/25
I hope this helps. Best RegardsShwetha Suvarna
Hi Shwetha
Product Invitations is already selected
Regards
Lekhak Patil
Hey @Lekhak Patil ,I have raised a support request on your behalf to troubleshoot the issue further.Please login to https://support.atlassian.com/requests to find the Support request for this issue.Please share more details on the issue to troubleshoot further.Best RegardsShwetha Suvarna
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