Can't access Organization as it is under my previous @atlassian.com account

Question

Hello,

I am not able to create a ticket. I am a former Atlassian and I can't access my Organization as the only Org Admin is my previous @atlassian.com account. HR just ignored my requests to them. Is it possible to add my personal Atlassian account (that uses my personal email address) as an Org Admin so I can regain my Organization? My personal email address should be in Atlassian's records to prove that I am the same person.

Thanks in advance,

Matt

Matthew_ixefco · Answer

I'm guessing this is a "no" from them and they just don't want to say so? Does Atlassian still have employees working the community forums? This is an issue I have been dealing with for years at this point and the least they could do is respond.

Rebekka Heilmann (viadee) · Answer

Response times seems to be slower at the moment... Not much I can do about that. I can request help but don't have any insights into open queues.

Matthew_ixefco · Answer

@Rebekka Heilmann _viadee_ any idea when someone will be able to respond? Thanks :-)