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Multiple Assignees:Failed to set field error in Jira Agile6.3.3

jayasingh

Hi,

We are using jira6.1.7 and jira agile6.3.3. when trying to create the sub task in jira agile we are getting "Multiple Assignees: Failed to set field" after choosing the multiple user once i click on create i am getting the error. But at the same time when we try to create the subtask in jira using Multiple user picker we are not getting any error.

Can anyone suggest me how to resolve this error.

Thanks,

Jayasingh

Accepted answers

All comments

Nic Brough -Adaptavist-

What is the "multiple assignees" field? Is it a multi-user picker?

What is trying to set the field? Are you entering things on screen, or is there scripting involved?

What does the log file say?

What validators do you have on the transition(s)?

jayasingh

Hi Nic,

Many thanks for the quick response.

Yes ur 1st question z right. It is a multi-user picker.

After selecting the multiple users and once click on create i am getting that error.

In log file i am getting the below Error

2014-04-03 19:26:41,472 http-bio-5555-exec-1 ERROR jirasupport 1166x9924x1 14r389v 10.10.22.115 /secure/GHCreateNewIssue.jspa [greenhopper.jira.util.IssueCreationManager] java.lang.reflect.InvocationTargetException

Thanks,

Jayasingh

jayasingh

Hi Nic,

Many thanks for the quick response.

Yes ur 1st question z right. It is a multi-user picker.

After selecting the multiple users and once click on create i am getting that error.

Thanks,

Jayasingh

Nic Brough -Adaptavist-

Ok, that's really good information - the line you've got in the log file is exactly where we need to look because somewhere near there, there is a root-cause, but we need to expand on it.

Could you post the rest of the stuff below that line in your log? At least as far as the next "healthy" line. We need to work through what's causing that particular line!

unknown

It's all vanilla. In fact, I just upgraded it from a 4.1 system to 6.1.7 last weekend and this issue was first seen today.

Bruna Griebeler

Hi,

You said that this message appears when selecting multiple users as assignee correct?

So let's say that you're trying to set UserA and UserB. If you set just one for them does it work properly? With both?

If one of them are not able to be set as assignee you might be experiencing this:

https://confluence.atlassian.com/display/AGILEKB/Cannot+Find+Users+in+Assignee+or+Reporter+Fields+When+Adding+a+New+Card+in+JIRA+Agile

unknown

Just checked with the user. Same error when only entering a single person (not the assignee). And he definitely used the picker rather than entering the people manually. I've attached a screenshot he sent me.

unknown

So it this a Greenhopper bug? Should I create an error report?

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